The report explores the scope of HR policy across a number of international hotel chains and, by illustrating some of the frameworks they use, the way in which HR policy and labour relations are intended to be implemented. The review is based mainly on publicly available information, supplemented by a limited number of interviews with key hotel sector personnel. This report was commissioned to explore current Human Resources (HR) and labour relations practice within major international hotel chains, regarded as “standard setters” within the industry, in order to form a basis for future dialogue.