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| Guide to procedures |
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The Office and the Staff Union signed a collective agreement in February 2004 that establishes new informal conflict resolution mechanisms and a new formal grievance procedure. These were approved by the Governing Body in March 2004.
Joint Negotiating Committee Intranet site - (html)
A user’s guide to ILO conflict prevention and resolution procedures
English (pdf Kb 130) - French (pdf Kb 209) - Spanish (pdf Kb 198)
Collective Agreement on Conflict Prevention and Resolution
English (pdf Kb 196) - French (pdf Kb 196) - Spanish (pdf Kb 196)
Administrative Circular No. 6/648 Conflict Prevention and Resolution Procedures
English (pdf Kb 23) - French (pdf Kb 23) - Spanish (pdf Kb 23)
Administrative Circular No. 6/649 Informal conflict resolution mechanisms
English (pdf Kb 26) - French (pdf Kb 26) - Spanish (pdf Kb 26)
Staff Regulations Chapter XIII
English (html) - French (html) - Spanish (html)
To contact the Mediator's Office
Email: ourivioassmar@ilo.org | mediator@ilo.org
Tel: +41 22 799 81 83 | Mobile/WhatsApp: +41 79 593 14 62
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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